Select region and language
Strollers and wheelchairs
Vietnam Airlines provides free-of-charge transport of baby foldable strollers or wheelchairs/trolleys.
Service booking
Passengers in need of transporting wheelchairs/trolleys, please contact Vietnam Airlines branch for service reservation at least 24 hours before departure.
Counter check-in
Vietnam Airlines recommends passengers to be at the airport at least 2 hours before departure to ensure sufficient flight check-in time.
Are you satisfied with the information found?
What make you dissatisfied with?
What make you dissatisfied with?
What can we do to improve this?
What can we do to improve this?
What information are you looking for?
What information are you looking for?
If you require a response, please access our Feedback page. Service feedback. 0/200
Thank you for your feedback!
Note: 
Link opens in new window. Site may not meet accessibility guidelines.
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: [email protected]
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
You are about to leave Vietnamairlines.com
You will be redirected to a website that is not owned by Vietnamairlines and is not within our control. The site may not follow the same accesibility polices as Vietnam Airlines.
Would you like to continue?
Would you like to continue?
Notice
According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, please change website country/region.